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Pausing your lessons

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How to pause your membership: Your regular pause credits Your paid pause credits Your summer break lesson creditsThe number of times you can take a summer break for your membership depends on the length of your contract: Now follow these steps: Watch these steps as a video:

How to pause your membership:

We know how tricky life can be, that's why we've made it easy for you to temporarily pause your membership if needed, offering different pause options to choose from that best fit your needs. Here’s how:
 

How does pausing work?

 
 

Available Pause Options for You

1️⃣ Regular Pause: A regular pause means no payment will be charged for the month, and no lessons will be credited. However, your package duration will be extended by one month.

2️⃣ Summer Break: With a Summer Lesson Break, your unused lessons are saved as credits for later use, and your membership remains active with payments continuing as scheduled.

3️⃣ Paid Pause: A paid pause works in a similar way as a regular pause, with the key difference being that a specific fee is required to activate it, and your package duration is extended by one month.

1️⃣ Regular Pause

⏸️ When a regular pause is activated:
 

  • Your next payment will be skipped, and no lessons will be credited for that month.
  • Your package duration will be extended by one month.

 
 

2️⃣ Summer Break

⏸️ When you activate a summer break:

  • Session expiration for June, July, and August will be paused until the November charge date.
  • You’ll be charged as usual, and sessions will still be credited to your account.
  • The package duration will not be extended by one month.

 
 

3️⃣ Paid Pause

⏸️When you activate a paid pause:

  • Your next payment will be skipped, and lessons for that month won’t be credited. Instead of paying the full amount, a small fee will apply to activate this option.
  • Your package duration will be extended by one month.

⚠️ Please note:

  • Paid pauses can only be activated more than 5 days before your charge date.
  • You can purchase a paid pause once every 12 months (meaning at least 12 calendar months must pass since your last purchase).
  • Paid pauses are only available for memberships of 6 months or more.

     
 
 

 

 
 

Pausing & Payment

 
 

Pausing & Membership length

 
 

 

Your regular pause credits

The amount of times you’re able to pause your membership is based on the length of your contract:

3 months = 0 regular pause credit
6 months = 0 regular pause credit
9 months = 1 regular pause credit
12 months = 1 regular pause credit
18 months = 2 regular pause credits
24 months = 2 regular pause credits
36 months = 3 regular pause credits

 

Your paid pause credits

In the UK, you can activate a paid pause for £20, which lets you temporarily pause your membership.

3 months = 0 paid pause credit
6 months = 1 paid pause credit
9 months = 1 paid pause credit
12 months = 1 paid pause credit
18 months = 1 paid pause credit
24 months = 2 paid pause credits
36 months = 3 paid pause credits

 

Your summer break lesson credits

The number of times you can take a summer break for your membership depends on the length of your contract:

3 months = 0 summer break credit
6 months = 1 summer break credit
9 months = 1 summer break credit
12 months = 1 summer break credit
18 months = 1 summer break credit
24 months = 2 summer break credits
36 months = 3 summer break credits

 

 

First things first:

 

Make sure you’re logged into your GoStudent account, and that you’re looking at your individual lessons. If you need some help with that, click here.

Now follow these steps:

Step1 - In the top right-hand corner click on your name

 
 

Step 2 - From the menu that appears select “Membership”

 
 

Step 3 - Select “Pause for one month”

 
 

Step 4 - A confirmation box will appear containing important Terms & Conditions. If you accept them, click “Pause Membership”

 
 

Step 5 - Your membership will now show up as paused

 
 

Watch these steps as a video:

 

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